Getnet Plugin Configuration - Tiendanube Argentina

This guide details the integration and configuration process for the Getnet payment module on the Tiendanube platform.

Prerequisites

Before starting, ensure you have:

• Client ID: Unique identifier provided by Getnet. Self-managed from the Getnet Portal.
• Secret: Access key provided by Getnet. Self-managed from the Getnet Portal.
• Administrator user: User with administration privileges in the Tiendanube Evolución store.

Step 1: Credential Generation

To obtain production credentials:

1. Access the Getnet Portal at https://www.globalgetnet.com with the credentials sent by email to the collaborator who signed the Terms and Conditions of Getnet services.
2. In the main menu, navigate to Productos Digitales > Integraciones.
3. Locate the Plataforma digital card and select Plugin Tiendanube.
4. Click Generar credenciales (Generate credentials).

The system will generate credentials that must be saved. You will use them later in the Tiendanube Evolución Admin Portal:

• Client ID (application key)
• Client Secret (application token)

Step 2: Application Installation

To install the application:

1. Log in to the Tiendanube Evolución portal at https://www.tiendanube.com.
2. Enter the email and password provided by Getnet.
3. From the left sidebar, select Plugins > Aplicaciones, then Tienda de aplicaciones.
4. In the search bar, enter Getnet.
5. Locate the Getnet connector and click Instalar aplicación (Install application).

If you have any difficulty, you can access the connector directly: Getnet – Tienda de aplicaciones.

Step 3: Application Configuration

To configure the Getnet payment method:

1. Go to Configuración > Medios de pago > Configuraciones avanzadas (Configuration > Payment methods > Advanced configurations).
2. In Checkout transparente (Transparent Checkout), under Tarjeta crédito/débito (Credit/debit card), select Getnet Gateway.
3. Click Guardar (Save).

To enter your credentials:

1. In Plugins > Aplicaciones, locate the installed Getnet application.
2. Click the three dots (…) next to Getnet and select Configurar (Configure).
3. In the Configuración de credenciales (Credential configuration) section, enter:
   • Client ID: Value generated in Step 1 from the Getnet Portal.
   • Client Secret: Value generated in Step 1 from the Getnet Portal.
4. Click Confirmar (Confirm). You will be redirected to the main Tiendanube Evolución portal.

Step 4: Test Transaction

We recommend performing a test transaction to verify that the Getnet payment method has been correctly configured in your store when paying for a product.

At checkout, customers will see Medio de pago (Payment method) with Tarjeta de crédito o débito and the option to pay with cards accepted by Getnet (Visa, Mastercard, American Express, Naranja, Cencosud, Shopping, Diners Club, Cabal, among others).

Step 5: Returns (Devoluciones)

To process a return or refund:

1. In the left panel, go to Sección ventas > Lista de ventas > Detalle de la venta (Sales section > Sales list > Sale details).
2. Click Más opciones (More options) and select Cancelar (Cancel).
3. In the cancellation window, select the reason.
4. Check Devolver el dinero a tu cliente (Return the money to your client).
5. Optionally check Enviar e-mail al cliente (Send email to client) and Restaurar stock (Restore stock).
6. Click Cancelar venta (Cancel sale).

The return will be processed and the movement will be reflected in the Getnet Portal.

Step 6: Sales Reconciliation

To reconcile store sales:

1. Download an extract from the Getnet Portal.
2. Download the sales extract from Tiendanube Evolución.

You can use the transaction identifier (also visible in the sale detail under the payment section, e.g. Getnet Gateway) and the order identifier as unique fields for each sale made.