# Getnet Plugin Configuration - Tiendanube Argentina

This guide details the integration and configuration process for the Getnet payment module on the Tiendanube platform.

## Prerequisites

Before starting, ensure you have:

* **Client ID**: Unique identifier provided by Getnet. Self-managed from the Getnet Portal.
* **Secret**: Access key provided by Getnet. Self-managed from the Getnet Portal.
* **Administrator user**: User with administration privileges in the Tiendanube Evolución store.

<Callout type="warning">

This guide covers standard configuration. Advanced technical troubleshooting is not included.

</Callout>

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## Step 1: Credential Generation

To obtain production credentials:

1. Access the Getnet Portal at `https://www.globalgetnet.com` with the credentials sent by email to the collaborator who signed the Terms and Conditions of Getnet services.
2. In the main menu, navigate to **Productos Digitales > Integraciones**.
3. Locate the **Plataforma digital** card and select **Plugin Tiendanube**.
4. Click **Generar credenciales** (Generate credentials).

The system will generate credentials that must be saved. You will use them later in the Tiendanube Evolución Admin Portal:

* **Client ID** (application key)
* **Client Secret** (application token)

<Callout type="warning">

Save these credentials securely. Copy the Client ID and Client Secret to enter them in the plugin configuration.

</Callout>

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## Step 2: Application Installation

To install the application:

1. Log in to the Tiendanube Evolución portal at `https://www.tiendanube.com`.
2. Enter the email and password provided by Getnet.
3. From the left sidebar, select **Plugins > Aplicaciones**, then **Tienda de aplicaciones**.
4. In the search bar, enter **Getnet**.
5. Locate the Getnet connector and click **Instalar aplicación** (Install application).

If you have any difficulty, you can access the connector directly: [Getnet – Tienda de aplicaciones](https://www.tiendanube.com/tienda-aplicaciones-nube/getnetarg?q=getnet).

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## Step 3: Application Configuration

To configure the Getnet payment method:

1. Go to **Configuración > Medios de pago > Configuraciones avanzadas** (Configuration > Payment methods > Advanced configurations).
2. In **Checkout transparente** (Transparent Checkout), under **Tarjeta crédito/débito** (Credit/debit card), select **Getnet Gateway**.
3. Click **Guardar** (Save).

<Callout type="note">

If you do not see the **Configuraciones avanzadas** button, contact your Tiendanube Account Manager.

</Callout>

To enter your credentials:

1. In **Plugins > Aplicaciones**, locate the installed Getnet application.
2. Click the three dots (**...**) next to Getnet and select **Configurar** (Configure).
3. In the **Configuración de credenciales** (Credential configuration) section, enter:
   * **Client ID**: Value generated in Step 1 from the Getnet Portal.
   * **Client Secret**: Value generated in Step 1 from the Getnet Portal.
4. Click **Confirmar** (Confirm). You will be redirected to the main Tiendanube Evolución portal.

<Callout type="note">

* Both in Plan Cuotas/Plan Emisor and in Plan Cuotas MiPyME, coefficient/interest values are obtained automatically.
* To enable local brands (Naranja, Cabal), send a request to `consultasecommerce@getnet.com.ar`.

For questions or support during the process, contact `consultasecommerce@getnet.com.ar`.

</Callout>

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## Step 4: Test Transaction

We recommend performing a test transaction to verify that the Getnet payment method has been correctly configured in your store when paying for a product.

At checkout, customers will see **Medio de pago** (Payment method) with **Tarjeta de crédito o débito** and the option to pay with cards accepted by Getnet (Visa, Mastercard, American Express, Naranja, Cencosud, Shopping, Diners Club, Cabal, among others).

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## Step 5: Returns (Devoluciones)

To process a return or refund:

1. In the left panel, go to **Sección ventas > Lista de ventas > Detalle de la venta** (Sales section > Sales list > Sale details).
2. Click **Más opciones** (More options) and select **Cancelar** (Cancel).
3. In the cancellation window, select the reason.
4. Check **Devolver el dinero a tu cliente** (Return the money to your client).
5. Optionally check **Enviar e-mail al cliente** (Send email to client) and **Restaurar stock** (Restore stock).
6. Click **Cancelar venta** (Cancel sale).

The return will be processed and the movement will be reflected in the Getnet Portal.

<Callout type="note">

By canceling the sale with money return, the payment will be fully reimbursed. This action cannot be undone.

</Callout>

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## Step 6: Sales Reconciliation

To reconcile store sales:

1. Download an extract from the Getnet Portal.
2. Download the sales extract from Tiendanube Evolución.

You can use the **transaction identifier** (also visible in the sale detail under the payment section, e.g. Getnet Gateway) and the **order identifier** as unique fields for each sale made.

| Platform           | Reference field           |
| ------------------ | ------------------------- |
| Tiendanube Evolución | Transaction identifier / Order ID |
| Getnet Portal      | Transaction code / External transaction code |