# Cancellation and Refunds

Getnet Web Checkout allows merchants to cancel and refund previously authorized card transactions directly through the **Getnet Portal**, **Getnet mobile app** or by **API**. This ensures that merchants do not need to handle sensitive card data directly while providing a secure and compliant way to reverse payments.

**Key points about cancellations and refunds:**

- Cancellations are available only for card transactions; other payment methods may require coordination with the card network or bank.  
- Merchants can locate the transaction in their sales history, select it, and request cancellation or refund.  
- Refunds can be **full or partial**, depending on the transaction, the merchant’s available settlement balance, and the number of days after the original authorization.  

**Refund timing and rules:**

- **Same-day cancellation**: Only a total refund of the transaction amount is allowed.  
- **Next-day and subsequent day cancellations**: Both full and partial refunds are permitted.  
- Each country may have a specific cutoff time, **Argentina** and **Chile** have a cutoff at 11:00 PM local time.  
- Transactions authorized very close to the cutoff time (for example: 10:55 PM) may have their cancellation processed 20–30 minutes after authorization, due to the time required for full transaction confirmation. In such cases, make the cancellation request after the cutoff time has passed to ensure it's properly processed.  

**Additional considerations:**

- Cancellations and refunds must be processed through Getnet systems to ensure proper handling and compliance.  
- Refunds follow the rules of the card network and the processing timelines of the card issuer or bank.  
- The merchant’s available balance may limit the amount that can be refunded immediately.  

### See also

* **Argentina**: For information on how to request, access [Cancell or Refund a Payment](/en/web-checkout/payment-guides-wbc/cancel-payment-wbc)
* **Brazil, Chile, Mexico, Spain, and Uruguay**: For information on how to request, access [Refund a Payment](/en/web-checkout/payment-guides-wbc/refund-payment-wbc)