# Cancellation and Refunds

Getnet Payment Link API allows merchants to cancel and refund previously authorized card transactions directly through the **Getnet Portal**, **Getnet mobile app** or by **API**. This ensures that merchants do not need to handle sensitive card data directly while providing a secure and compliant way to reverse payments.

**Key points about cancellations and refunds:**

* Cancellations are available only for card transactions; other payment methods may require coordination with the card network or bank.
* Merchants can locate the transaction in their sales history, select it, and request cancellation or refund.
* Refunds can be **full or partial**, depending on the transaction, the merchant’s available settlement balance, and the number of days after the original authorization.

**Refund timing and rules:**

* **Same-day cancellation**: Only a total refund of the transaction amount is allowed.
* **Next-day and subsequent day cancellations**: Both full and partial refunds are permitted.
* Each country may have a specific cutoff time.
* Transactions authorized very close to the cutoff time (e.g., 11:55 PM) may have their cancellation processed 20–30 minutes after authorization, due to the time required for full transaction confirmation. It is recommended to make such requests after 12:30 AM local time.

**Additional considerations:**

* Cancellations and refunds must be processed through Getnet systems to ensure proper handling and compliance.
* Refunds follow the rules of the card network and the processing timelines of the card issuer or bank.
* The merchant’s available balance may limit the amount that can be refunded immediately.

By following these procedures, merchants can efficiently manage transaction reversals, reduce operational risk, and maintain a secure and reliable payment experience for their customers.

### See also

* [Cancell or Refund a Payment](https://docs.globalgetnet.com/en/products/online-payments/payment-link-api?doc=plk-how-to-refund-a-payment)